If you wish to cancel your purchase please email our Support Team on firstname.lastname@example.org.
If you have subscribed for the Annual Pass, Annual Pass GBor Championship Pass and want to cancel your subscription, you can cancel anytime within 14 days of purchase, provided you have not streamed a game within that 14-day window. After those 14 days have elapsed, or you have streamed a game, the subscription becomes non-refundable.
If you have paid for a live ‘pay-per-game’ session and want to cancel your purchase, you can request a refund within 14 days of the match being broadcast live, provided you have not viewed it. If you paid for a ‘pay-per game’ session after the live broadcast, provided you have not streamed the game, you have the option of requesting a refund within 14 days.
If you are having problems streaming, or have an incompatible device, please contact GAAGO Support as soon as possible and we will review your case.