GAAGO

When Abroad 3

• Using GAAGO when abroad
• Island of Ireland (NI & ROI) based users abroad
• UK based users abroad

First Time Users 10

• What countries can I stream GAAGO in?
• How do I use GAAGO?
• How do I buy on GAAGO?
• After purchasing, how do I access content?
• I've purchased but am being asked to buy again?

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Getting Started 6

• What can I buy?
• How do I access content?
• How much does GAAGO cost?
• Can I purchase on the GAAGO Mobile App?
• Why are prices different on the GAAGO app and website?

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General 5

• What is GAAGO?
• What countries is GAAGO available in?
• How do I contact customer support?
• Where can I view the GAAGO Terms and Conditions?
• How fast does my internet connection need to be?

Gifting 4

• Can I buy a pass or a standalone game as a gift for someone else?
• If I gift a purchase for a friend, do I need to tell them or does GAAGO?
• If I gift a purchase to a friend, do they have to be in the same country?
• I live on the Island of Ireland - can I buy access to GAAGO as a gift?

Tips & Common Problems 20

• Invalid Captcha
• Password Reset
• Watching GAAGO Abroad
• I've purchased, why am being asked to buy again?
• I have a 3 for 2 bundle, why am being asked to buy again?

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Watching on your TV 7

• Watching GAAGO On Your TV
• Casting
• Is Google Chromecast supported?
• Can Apple TVs stream GAAGO?
• Fire TV / Firestick / Fire Cube

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Content 14

• What countries are games available in?
• Which events will be streamed?
• Do GAAGO carry the women's games?
• What live content do I get to watch?
• Which games are available on GAAGO in Great Britain (England, Scotland & Wales)?

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Supported & Unsupported Devices 9

• Sky Q
• Smart TV internet browsers
• Casting Devices
• Fire Stick / Cube
• Samsung TVs

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Watching GAAGO When Abroad 2

• Can I watch the GAAGO whilst traveling / on holidays?
• I'm an EU resident - can I access purchased content anywhere in the EU?

Watching on The Island of Ireland 3

• Is GAAGO available to view on the Island of Ireland?
• What Can I View on GAAGO on the Island of Ireland?
• Does GAAGO work in Northern Ireland?

Watching in Great Britain 2

• What can I watch in Great Britain?
• What is included in the Annual Pass GB

Using Mobile Data to access GAAGO 2

• I'm using mobile data but my device thinks I'm still on the island of Ireland. What do I do?
• Does the GAAGO stream work on mobile data?

iOS App 3

• How do I download the GAAGO iOS App
• How do I update the GAAGO app on my iPhone and iPad
• How do I delete the GAAGO app from my iPhone or iPad

Android App 3

• How do I download the GAAGO Android App
• How do I update the GAAGO app on my Android device
• How do I delete the GAAGO app from my Android device

Group Screenings 3

• Can I screen GAAGO in my pub or club?
• Screening GAAGO at Your Venue
• Can I have a party and watch GAAGO with my friends?

Commercial Access 1

• Can I show GAAGO at my Commercial Outlet?

Android Devices 2

• Video will not play on an Android (4.1 or earlier) device
• Video will not play on an Android device

Mac Devices 1

• What are the Minimum Mac Requirements?

Purchase Options 10

• Annual Pass Explained
• Annual Pass Flex Explained
• Annual Pass GB Explained
• Annual Pass Flex GB Explained
• What is a Flex Pass?

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Account 4

• What is a GAAGO account?
• How do I register for a GAAGO account and pay?
• How do I change my password?
• How do I change the email address associated with my account?

Payment 7

• Supported purchasing platforms
• What cards can I use to pay? Can I use Direct Debit?
• Can I pay in the currency of the country in which I reside?
• Is GAAGO’s payment processing system secure?
• Why can't I process my payment?

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Cancellations 6

• How do I cancel and request a refund for my subscription/game purchase?
• Can I cancel my Annual Pass Flex subscription?
• How do I opt-out of auto-renewal for my Pass subscription?
• How do I cancel an app purchase?
• How do I cancel an android app purchase?

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Refunds 6

• How do I request a refund?
• How do I request a refund for an app purchase?
• If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
• Do you refund booking fees and charges?
• What if I think I’ve been charged in error?

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Discounts 7

• How do I apply a discount code?
• Refer A Friend Scheme
• GAA Membership Discount
• Care Facility Access
• Premium Seat Holder Discount

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Watching NFL Games on GAAGO 6

• First time using the GAAGO platform?
• Why have I to enter payment details?
• What countries can I stream NFL games on GAAGO in?
• I'm based outside of Ireland, where can I watch NFL games?
• How much do the NFL games cost on GAAGO?

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