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Knowledge base
Using GAAGO
General
9
What is GAAGO?
How do I use GAAGO?
Is there a GAAGO app that I need to download?
What is MY GAAGO?
What countries can I stream GAAGO in?
View all 9
Getting Started
11
How do I access my subscription / game?
How much does GAAGO cost?
Is my payment one-off or am I committing to a yearly subscription?
What is a Flex Pass?
I live on the Island of Ireland - can I watch the games whilst on holidays abroad?
View all 11
Gifting
4
Can I buy a pass or a standalone game as a gift for someone else?
If I gift a purchase for a friend, do I need to tell them or does GAAGO?
If I gift a purchase to a friend, do they have to be in the same country?
I live on the Island of Ireland - can I buy access to GAAGO as a gift?
Watching GAAGO
Content
14
Which events will be streamed?
What live content do I get to watch?
Can I watch the Sunday Game?
Does GAAGO show League games?
Can I watch Allianz League Sunday?
View all 14
Tips & Common Problems
14
Do I have to watch live or can I watch later?
How many times can I watch a game? How long do I have to watch it?
Can I download a game?
I am struggling to scrub back and forth
Can I have more than one device logged in to GAAGO at one time?
View all 14
Apple Mac
2
What Mac computers are supported?
What are the Minimum Mac Requirements?
iPhone / iPad
4
What iOS (Apple) Mobile Devices are supported?
How do I download the GAAGO iOS App
How do I update the GAAGO app on my iPhone and iPad
How do I delete the GAAGO app from my iPhone or iPad
Android Devices
6
What Android devices are supported by GAAGO?
Video will not play on an Android device
Video will not play on an Android (4.1 or earlier) device
How do I download the GAAGO Android App
How do I update the GAAGO app on my Android device
View all 6
Using Mobile Data to access GAAGO
2
I'm using 4G/5G roaming but my device thinks I'm still on the island of Ireland. What do I do?
Does the GAAGO stream work on mobile data?
Watching on The Island of Ireland
2
Is GAAGO available to view on the Island of Ireland?
Does GAAGO work in Northern Ireland?
Watching in Great Britain
2
What can I watch in Great Britain?
What is included in the Annual Pass GB
Watching on your TV
5
Can Apple TVs stream GAAGO?
Is Google Chromecast supported?
Casting to the TV from the GAAGO App
Fire TV / Firestick
Watching GAAGO On Your TV
Group Screenings
2
Can I have a party and watch GAAGO with my friends?
Can I screen GAAGO in my pub or club?
Payment & Account
Cancellations and Refunds
11
How do I opt-out of auto-renewal for my Pass subscription?
How do I cancel and request a refund for my subscription/game purchase?
Can I cancel my Annual Pass Flex subscription?
What if I think I’ve been charged in error?
If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
View all 11
Account
4
What is a GAAGO account?
How do I register for a GAAGO account and pay?
How do I change my password?
How do I change the email address associated with my account?
Payment
6
What cards can I use to pay? Can I use Direct Debit?
Can I pay in the currency of the country in which I reside?
Is GAAGO’s payment processing system secure?
Why can't I process my payment?
How can I change my payment details?
View all 6
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