GAAGO
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Knowledge base
About GAAGO
General
8
What is GAAGO?
What countries is GAAGO available in?
What do I need to use GAAGO?
How fast does my internet connection need to be?
What can I buy?
View all 8
Using GAAGO
First Time Users
10
Creating a GAAGO account
Already have a GAAGO account?
How do I buy on GAAGO?
After purchasing, how do I access content?
I've purchased but am being asked to buy again?
View all 10
Existing User
11
How do I login/sign in to GAAGO?
How do I know if I'm logged in correctly?
When I try to login, I get 'invalid captcha'
How do I reset my password?
How do I make a purchase on GAAGO?
View all 11
GAA Clubs
1
Can I show GAAGO at my GAA Club?
Commercial Outlets
1
Can I show GAAGO at my Commercial Outlet?
When Abroad
5
Using GAAGO when abroad
Island of Ireland (NI & ROI) based users abroad
UK based users abroad
I'm using mobile data but my device thinks I'm still on the island of Ireland. What do I do?
I'm an EU resident - can I access purchased content anywhere in the EU?
Watching GAAGO
Tips & Common Problems
22
Invalid Captcha
Password Reset
Watching GAAGO Abroad
I've purchased, why am being asked to buy again?
I have a 3 for 2 bundle, why am being asked to buy again?
View all 22
Supported & Unsupported Devices
9
Sky Q
Smart TV internet browsers
Casting Devices
Fire Stick / Cube
Samsung TVs
View all 9
Content
14
What countries is GAAGO available in?
Which events will be streamed?
Do GAAGO carry the women's games?
What live content do I get to watch?
Which games are available on GAAGO in Great Britain (England, Scotland & Wales)?
View all 14
Watching on your TV
9
Watching GAAGO On Your TV
Setting up on-tv apps
Pairing
Casting
Is Google Chromecast supported?
View all 9
Watching GAAGO When Abroad
2
Can I watch the GAAGO whilst traveling / on holidays?
I'm an EU resident - can I access purchased content anywhere in the EU?
Watching on The Island of Ireland
3
Is GAAGO available to view on the Island of Ireland?
What Can I View on GAAGO on the Island of Ireland?
Does GAAGO work in Northern Ireland?
Watching in Great Britain
2
What can I watch in Great Britain?
What is included in the Annual Pass GB
Using Mobile Data to access GAAGO
2
I'm using mobile data but my device thinks I'm still on the island of Ireland. What do I do?
Does the GAAGO stream work on mobile data?
The Mobile App
6
How do I download the GAAGO iOS App
How do I update the GAAGO app on my iPhone and iPad
How do I delete the GAAGO app from my iPhone or iPad
How do I download the GAAGO Android App
How do I update the GAAGO app on my Android device
View all 6
Group Screenings
4
Can I screen GAAGO in my pub?
Can I screen GAAGO at my GAA Club?
Screening GAAGO at Your Venue
Can I have a party and watch GAAGO with my friends?
Products
Purchase Options
11
Annual Pass Explained
Annual Pass Flex Explained
Annual Pass GB Explained
Annual Pass Flex GB Explained
What is a Flex Pass?
View all 11
Purchasing, Refunds & Account
Account
4
What is a GAAGO account?
How do I register a GAAGO account and pay?
How do I change my password?
How do I change the email address associated with my account?
Purchasing
9
Supported purchasing platforms
What cards can I use to pay? Can I use Direct Debit?
Can I pay in the currency of the country in which I reside?
Is GAAGO’s payment processing system secure?
Why can't I process my payment?
View all 9
Cancellations
6
How do I cancel and request a refund for my subscription/game purchase?
Can I cancel my Annual Pass Flex subscription?
How do I opt-out of auto-renewal for my Pass subscription?
How do I cancel an app purchase?
How do I cancel an android app purchase?
View all 6
Refunds
6
How do I request a refund?
How do I request a refund for an app purchase?
If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
Do you refund booking fees and charges?
What if I think I’ve been charged in error?
View all 6
Discounts
9
How do I apply a discount code?
'Invalid' Discount Code
Do I get a reduction if I’m a member of the GAA?
GAA Membership Discount
Standalone Game Discount
View all 9
Gifting
4
Can I buy a pass or a standalone game as a gift for someone else?
If I gift a purchase for a friend, do I need to tell them or does GAAGO?
If I gift a purchase to a friend, do they have to be in the same country?
I live on the Island of Ireland - can I buy access to GAAGO as a gift?
NFL
Watching NFL Games on GAAGO
6
First time using the GAAGO platform?
Why have I to enter payment details?
What countries can I stream NFL games on GAAGO in?
I'm based outside of Ireland, where can I watch NFL games?
How much do the NFL games cost on GAAGO?
View all 6
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