Tips & Common Problems

Do I have to watch live or can I watch later?
You can do both! You can watch live and decide to watch again 'later' (also known as ‘catch up’) if you so wish. Or, if you miss the live game/pro...
Tue, 18 Feb, 2020 at 4:47 PM
How many times can I watch a game? How long do I have to watch it?
You are entitled to watch a game as many times as you like during ten (non-overlapping) sessions of 24-hours each. Please note that by clicking on an availa...
Thu, 21 May, 2020 at 6:24 PM
Can I download a game?
No, you cannot download a game to watch offline.  You can only watch the game(s) on the website that are available to you at any particular time. 
Thu, 21 May, 2020 at 6:26 PM
I am struggling to scrub back and forth
If you are struggling to scrub back and forth, refresh your browser page (Ctrl+F5 in Windows; Command+R in Mac). Use the bar underneath the video screen to ...
Thu, 21 May, 2020 at 6:27 PM
Can I have more than one computer/device logged in to GAAGO at one time?
If you have an Annual Pass or Annual Pass GB, you can have more than one computer/device logged in to GAAGO at once but you must access a different games on...
Thu, 21 May, 2020 at 6:30 PM
Can I switch device — e.g. If my battery dies?
Yes, you can switch to a different device if your battery dies but you may find it takes approximately 60 seconds for our servers to realise that your strea...
Thu, 21 May, 2020 at 7:24 PM
On what devices can I watch GAAGO?
You can watch GAAGO on your PC or Laptop from desktop web browsers.  GAAGO is available on Apple (iPhone, iPad) and Android devices: You can access GAAGO...
Fri, 22 May, 2020 at 11:34 AM
What do I need on my device to stream GAAGO?
GAAGO works on almost every up-to-date browser on almost every modern device, so if you have a reasonable specification tablet or computer that is less than...
Fri, 22 May, 2020 at 11:36 AM
What are the Minimum Windows Requirements?
The minimum Windows requirements are: Pentium 4 2.4GHz or higher or equivalent AMD processor with a minimum of 1GB of memory, running one of the following ...
Fri, 22 May, 2020 at 11:37 AM
Public Wi-Fi connections
We don’t recommend using public Wi-Fi connections as the open nature of these connections can be slow and/or vary moment to moment. This can lead to bufferi...
Tue, 18 Feb, 2020 at 5:04 PM