If you wish to request a refund for a purchase simply email our Support Team on [email protected] or fill out a support ticket explaining why you are requesting a refund and a member of our team will get back to you in regards as soon as possible.
Pass cancelation/refund requests:
If you have subscribed to an Annual Pass, Annual Pass GB or Season Pass and want to request a refund, you can do so anytime within 14 days of purchasing once you have not streamed content within that 14-day window. After those 14 days have elapsed, or you have streamed any content, the subscription becomes non-refundable.
If you have an Annual Pass Flex package (regular or GB), as with all other purchases, you can request to cancel or receive a refund anytime within 14 days of purchase, provided you have not streamed a game within that 14-day window. After those 14 days have elapsed, or you have streamed any content, the subscription becomes non-refundable. As would have been clearly outlined in the description of your package upon purchase this pass option allows holders to spread the cost of their yearly subscription across the year in 12 monthly installments as opposed to one large upfront payment (as with the regular Annual Pass subscription). When you signed up to the pass you signed up to a 12-month contract with us. The pass is not a pay-per-month pass that you can simply cancel at any time and payments will cease. You can set your subscription to cancel at the end of the subscription period under the MYGAAGO section on our website when logged into your account but payments will not cease until all 12 payments have been collected.
PPG refund requests:
If you have paid for a live ‘pay-per-game’ session and want to cancel your purchase, you can request a refund within 14 days of the match being broadcast live, provided you have not viewed it. If you paid for a ‘pay-per-game’ session after the live broadcast, provided you have not streamed the game, you can request a refund within 14 days.
App purchase refunds:
If you made the purchase through one of our mobile apps your payment would have gone through the relevant app platform provider's payment system (Apple / Google) not ours. As we do not have any access to or control over their payment system we will not be able to issue a refund for a purchase made through one of the apps on our side. You will need to contact the app platform provider directly in regard to this.
Apple can be contacted at https://getsupport.apple.com/?caller=cups&PGF=PGF63006
Android can be contacted at https://support.google.com/googleplay/gethelp
For best rates and to avoid third-party involvement and associated issues like this, we advise purchasing directly through our website www.gaago.ie