Refunds

How do I request a refund?
If you wish to request a refund for a purchase simply email our Support Team on support@gaago.ie or fill out a support ticket explaining why you are request...
Sat, 10 Jun, 2023 at 12:28 AM
How do I request a refund for an app purchase?
If you made a purchase through one of our mobile apps your payment would have gone through the relevant app platform provider's payment system (Apple / ...
Sat, 10 Jun, 2023 at 12:29 AM
If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
If the stream isn't working due to broadband issues, you are encountering streaming issues or have an incompatible device, please contact us through our...
Tue, 12 Jul, 2022 at 10:18 AM
Do you refund booking fees and charges?
If you are due a refund, it will include any booking fees or charges levied by GAAGO. It may not include fees charged by your bank or card issuer for forei...
Fri, 22 May, 2020 at 12:51 PM
What if I think I’ve been charged in error?
If you think that you have been charged in error for something, please contact us immediately by creating a ticket at GAAGO Support or send an email to our ...
Tue, 12 Jul, 2022 at 10:17 AM
How long does it take to process a refund?
Once a refund is generated it will take between 5 and 10 working days depending on your bank for funds to reach your account. Please note that we are only a...
Tue, 12 Jul, 2022 at 10:24 AM