If you made a purchase through one of our mobile apps your payment would have gone through the relevant app platform provider's payment system (Apple / Google) not ours. As we do not have any access to or control over their payment system we will not be able to issue a refund for a purchase made through one of the apps on our side. You will need to contact the app platform provider directly in regard to this:

Apple can be contacted at https://getsupport.apple.com/?caller=cups&PGF=PGF63006 

Android can be contacted at https://support.google.com/googleplay/gethelp 

For best rates and to avoid third-party involvement and associated issues like this, we advise purchasing directly through our website www.gaago.ie