If you made a purchase through one of the GAAGO mobile apps, the payment went through Apple/Google's payment system, not ours. Therefore, you will need to contact them directly in regards to cancelling the purchase or if you wish to request a refund for it.


If you wish to cancel a subscription or standalone game that you purchased through our android mobile app you can either contact Google Support directly or do so yourself by following the steps outlined in this article.


If you purchased through our iOS mobile app you will need to either contact Apple Support directly or you can do so yourself in your device settings:

How to cancel a subscription on your iPhone, iPad, or iPod touch

  1. Open the Settings app. 
  2. Tap your name. 
  3. Tap Subscriptions.
    iPhone showing the Subscriptions menu option in Settings.
  4. Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
  5. Tap Cancel Subscription. (Or if you want to cancel Apple One but keep some subscriptions, tap Choose Individual Services.) If you don’t see Cancel, the subscription is already canceled and won't renew.

Cancel a subscription on your Mac

  1. Open the App Store app.
  2. Click the sign-in button  or your name at the bottom of the sidebar.
  3. Click  View Information at the top of the window. You might be asked to sign in.
  4. On the page that appears, scroll until you see Subscriptions, then click Manage.
    Mac showing the Account Information page that appears after you click View Information.
  5. Click Edit next to the subscription that you want. Don't see the subscription that you're looking for?
  6. Click Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. 

Cancel a subscription on your Apple Watch

  1. On your Apple Watch, open the App Store.
  2. Scroll to Account and tap it.
  3. Tap Subscriptions.
  4. Tap the subscription that you want. Don't see the subscription that you're looking for?
  5. Tap Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. 

Cancel a subscription on your Apple TV 

On Apple TV, you can edit subscriptions only for tvOS apps that are installed on that Apple TV. For Apple TV (3rd generation or earlier), use an iOS or iPadOS device or computer to manage your subscriptions.

  1. Open Settings.
  2. Select Users & Accounts, then select your account.
  3. Select Subscriptions.
  4. Choose the subscription that you want to manage, then select Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew.


About cancelling subscriptions from Apple

  • Most subscriptions automatically renew unless you cancel them.
  • If you cancel a paid subscription, you can keep using the subscription until the next billing date.
  • If you cancel during a free trial period, you might lose access to the subscription immediately.

If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.

Canceling subscriptions is slightly different in Israel, South Africa, and Turkey. Learn about special circumstances for these countries and regions.

Source: https://support.apple.com/en-ie/HT202039