Cancellations and Refunds

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How do I opt-out of auto-renewal for my Annual Pass subscription?
To opt-out of auto-renew or unsubscribe from your Annual Pass subscription; simply login to 'My GAAGO' (website only), and click on 'Manage S...
Fri, 22 May, 2020 at 12:25 PM
What if I think I’ve been charged in error?
If you think that you have been charged in error for something, please contact us immediately at GAAGO Support or support@gaago.ie.
Fri, 22 May, 2020 at 12:26 PM
If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
If the stream isn't working due to broadband issues, you are encountering streaming issues or have an incompatible device, please contact us through ou...
Fri, 22 May, 2020 at 12:29 PM
What if I want to cancel my subscription/game purchase?
If you have subscribed for the Annual Pass or Annual Pass GB and want to cancel your subscription, you can cancel anytime within 14 days of purchase, provid...
Fri, 22 May, 2020 at 12:37 PM
Do you refund booking fees and charges?
If you are due a refund, it will include any booking fees or charges levied by GAAGO. It may not include fees charged by your bank or card issuer for forei...
Fri, 22 May, 2020 at 12:51 PM
How long does it take to process a refund?
Once a refund is generated it will take at least 7 working days to process and be credited back to your credit card. Funds should reach your account between...
Fri, 22 May, 2020 at 12:53 PM