Cancellations and Refunds

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How do I opt-out of auto-renewal for my Pass subscription?
To opt-out of auto-renew or unsubscribe from your GAAGO subscription, follow the steps below for whichever platform you purchased on. GAAGO website purc...
Wed, 26 Apr, 2023 at 4:51 PM
How do I cancel and request a refund for my subscription/game purchase?
If you wish to cancel your purchase please email our Support Team on support@gaago.ie. If you have subscribed to an Annual Pass, Annual Pass GB or Seaso...
Wed, 1 Feb, 2023 at 11:32 PM
Can I cancel my Annual Pass Flex subscription?
As would have been clearly outlined in the description of your package upon purchase (see below), this pass option allows holders to spread the cost of thei...
Wed, 1 Feb, 2023 at 11:26 PM
What if I think I’ve been charged in error?
If you think that you have been charged in error for something, please contact us immediately by creating a ticket at GAAGO Support or send an email to our ...
Tue, 12 Jul, 2022 at 10:17 AM
If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
If the stream isn't working due to broadband issues, you are encountering streaming issues or have an incompatible device, please contact us through our...
Tue, 12 Jul, 2022 at 10:18 AM
Do you refund booking fees and charges?
If you are due a refund, it will include any booking fees or charges levied by GAAGO. It may not include fees charged by your bank or card issuer for forei...
Fri, 22 May, 2020 at 12:51 PM
How long does it take to process a refund?
Once a refund is generated it will take between 5 and 10 working days depending on your bank for funds to reach your account. Please note that we are only a...
Tue, 12 Jul, 2022 at 10:24 AM
How do I request a refund?
How do you go about requesting a refund for a GAAGO product? Simply send our Support Team an email on support@gaago.ie or fill out a support ticket expl...
Tue, 12 Jul, 2022 at 10:25 AM
How do I cancel a purchase I made through the mobile app?
If you made a purchase through one of the GAAGO mobile apps, the payment went through Apple/Google's payment system, not ours. Therefore, you will need ...
Tue, 12 Jul, 2022 at 10:29 AM
How do I cancel a subscription made through the Android App?
If you purchased a subscription with us through the android app you will need to reach out to Google directly to cancel it or you can set it to cancel yours...
Mon, 4 Jul, 2022 at 11:28 AM