Cancellations and Refunds
Folder for adding Your order articles
To opt-out of auto-renew or unsubscribe from your GAAGO subscription, follow the steps below for whichever platform you purchased on. GAAGO website purc...
Wed, 26 Apr, 2023 at 4:51 PM
If you wish to cancel your purchase please email our Support Team on support@gaago.ie. If you have subscribed to an Annual Pass, Annual Pass GB or Seaso...
Wed, 1 Feb, 2023 at 11:32 PM
As would have been clearly outlined in the description of your package upon purchase (see below), this pass option allows holders to spread the cost of thei...
Wed, 1 Feb, 2023 at 11:26 PM
If you think that you have been charged in error for something, please contact us immediately by creating a ticket at GAAGO Support or send an email to our ...
Tue, 12 Jul, 2022 at 10:17 AM
If the stream isn't working due to broadband issues, you are encountering streaming issues or have an incompatible device, please contact us through our...
Tue, 12 Jul, 2022 at 10:18 AM
If you are due a refund, it will include any booking fees or charges levied by GAAGO. It may not include fees charged by your bank or card issuer for forei...
Fri, 22 May, 2020 at 12:51 PM
Once a refund is generated it will take between 5 and 10 working days depending on your bank for funds to reach your account. Please note that we are only a...
Tue, 12 Jul, 2022 at 10:24 AM
How do you go about requesting a refund for a GAAGO product? Simply send our Support Team an email on support@gaago.ie or fill out a support ticket expl...
Tue, 12 Jul, 2022 at 10:25 AM
If you made a purchase through one of the GAAGO mobile apps, the payment went through Apple/Google's payment system, not ours. Therefore, you will need ...
Tue, 12 Jul, 2022 at 10:29 AM
If you purchased a subscription with us through the android app you will need to reach out to Google directly to cancel it or you can set it to cancel yours...
Mon, 4 Jul, 2022 at 11:28 AM