Cancellations and Refunds

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How do I opt-out of auto-renewal for my Pass subscription?
To opt-out of auto-renew or unsubscribe from your Pass subscription;  If you purchased your subscription through our website simply login to 'MY GA...
Tue, 12 Jul, 2022 at 10:15 AM
What if I think I’ve been charged in error?
If you think that you have been charged in error for something, please contact us immediately by creating a ticket at GAAGO Support or send an email to our ...
Tue, 12 Jul, 2022 at 10:17 AM
If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
If the stream isn't working due to broadband issues, you are encountering streaming issues or have an incompatible device, please contact us through ou...
Tue, 12 Jul, 2022 at 10:18 AM
How do I cancel and request a refund for my subscription/game purchase?
If you wish to cancel your purchase please email our Support Team on support@gaago.ie. If you have subscribed for the Annual Pass, Annual Pass GB or Cha...
Tue, 12 Jul, 2022 at 10:20 AM
Do you refund booking fees and charges?
If you are due a refund, it will include any booking fees or charges levied by GAAGO. It may not include fees charged by your bank or card issuer for forei...
Fri, 22 May, 2020 at 12:51 PM
How long does it take to process a refund?
Once a refund is generated it will take between 5 and 10 working days depending on your bank for funds to reach your account. Please note that we are only a...
Tue, 12 Jul, 2022 at 10:24 AM
How do I request a refund?
How do you go about requesting a refund for a GAAGO product? Simply send our Support Team an email on support@gaago.ie or fill out a support ticket expl...
Tue, 12 Jul, 2022 at 10:25 AM
How do I cancel a purchase I made through the mobile app?
If you made a purchase through one of the GAAGO mobile apps, the payment went through Apple/Google's payment system, not ours. Therefore, you will need...
Tue, 12 Jul, 2022 at 10:29 AM
How do I cancel a subscription made through the Android App?
If you purchased a subscription with us through the android app you will need to reach out to Google directly to cancel it or you can set it to cancel yours...
Mon, 4 Jul, 2022 at 11:28 AM
How do I cancel a subscription made through the iOS app?
If you purchased a subscription with us through the iOS app you will need to contact Apple directly to cancel it or you can do so yourself by following the ...
Mon, 4 Jul, 2022 at 11:31 AM