Cancellations and Refunds

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How do I opt-out of auto-renewal for my Pass subscription?
To opt-out of auto-renew or unsubscribe from your Pass subscription;  If you purchased your subscription through our website or via our android mobile a...
Fri, 23 Apr, 2021 at 12:18 PM
What if I think I’ve been charged in error?
If you think that you have been charged in error for something, please contact us immediately by creating a ticket at GAAGO Support or send an email to our ...
Tue, 19 Jan, 2021 at 5:08 PM
If the stream isn’t working due to broadband issues or an incompatible device, can I cancel or get a refund?
If the stream isn't working due to broadband issues, you are encountering streaming issues or have an incompatible device, please contact us through ou...
Fri, 22 May, 2020 at 12:29 PM
How do I cancel and request a refund for my subscription/game purchase?
If you wish to cancel your purchase please email our Support Team on support@gaago.ie. If you have subscribed for the Annual Pass, Annual Pass GB or Cha...
Fri, 23 Apr, 2021 at 12:06 PM
Do you refund booking fees and charges?
If you are due a refund, it will include any booking fees or charges levied by GAAGO. It may not include fees charged by your bank or card issuer for forei...
Fri, 22 May, 2020 at 12:51 PM
How long does it take to process a refund?
Once a refund is generated it will take at least 7 working days to process and be credited back to your credit card. Funds should reach your account between...
Fri, 22 May, 2020 at 12:53 PM
How do I request a refund?
How do you go about requesting a refund for a GAAGO product? Simply send our Support Team an email on support@gaago.ie or fill out a support ticket expl...
Mon, 18 Jan, 2021 at 11:48 AM
How do I cancel a purchase I made through the mobile app?
If you wish to cancel a subscription or standalone game that you purchased through our android mobile app please contact our customer support team. If y...
Fri, 23 Apr, 2021 at 12:15 PM