Tips & Common Problems

Stream plays but only at a low resolution (240p)
The player’s resolution is set by default to “Auto” which chooses the optimal speed that your device and broadband connection allows. If you find that y...
Fri, 22 May, 2020 at 11:41 AM
Stream is buffering with black background screen
If the video plays intermittently and or buffers on a black background screen, it means that you do not have sufficient bandwidth to stream. Please be aware...
Fri, 22 May, 2020 at 11:43 AM
I don’t know what my connection speed is?
Is your connection fast enough? If you don't know what your connection speed is, visit http://www.speedtest.net to test your download speed. Your resul...
Fri, 22 May, 2020 at 11:44 AM