Tips & Common Problems

What are the Minimum Windows Requirements?
The minimum Windows requirements are: Intel 4 (or higher) processor with a minimum of 4GB of memory, running at least Windows 10.
Tue, 28 Jun, 2022 at 3:29 PM
I don’t know what my connection speed is?
Is your connection fast enough to stream GAAGO? If you don't know what your connection speed is, visit to test your download sp...
Mon, 11 Jul, 2022 at 5:12 PM
Can I have more than one device logged in to GAAGO at one time?
Yes, you can be logged into your GAAGO account on multiple devices or on multiple tabs on the one device at any given time but you cannot access the same ga...
Wed, 1 Feb, 2023 at 10:08 PM
"Your pass is open in another browser please wait 60 seconds"
If you are seeing the following message in the GAAGO player 'Your pass is open in another browser please wait 60 seconds', it is possible you have a...
Fri, 12 May, 2023 at 3:13 PM
Public Wi-Fi connections
We don’t recommend using public Wi-Fi connections to stream GAAGO as the open nature of these connections can be slow and/or vary moment to moment. This can...
Tue, 19 Jan, 2021 at 3:10 PM
Can I switch device — e.g. If my battery dies?
Yes, you can switch to a different device if your battery dies but you may find it takes approximately 60 seconds for our servers to realise that your strea...
Tue, 28 Jun, 2022 at 2:37 PM
Stream Will Not Play
When you click into a stream on our website, the match graphic should display with a play icon (to be clicked to play the stream) in the centre - see below....
Fri, 12 May, 2023 at 11:56 AM
Stream is buffering with black background screen
If the video plays intermittently and or buffers on a black background screen, it means that you do not have sufficient bandwidth to stream. Please be aware...
Mon, 11 Jul, 2022 at 5:08 PM
I am struggling to scrub back and forth
If you are struggling to scrub back and forth, this may be down to the way you are watching the game. For instance, some devices, browsers or casting method...
Mon, 11 Jul, 2022 at 4:29 PM
Stream plays but only at a low resolution (240p)
The player’s resolution is set by default to “Auto” which chooses the optimal speed that your device and broadband connection allows. Be aware that stre...
Wed, 1 Feb, 2023 at 10:25 PM